Your privacy is important to us. Maintaining your trust and confidence is one of our highest priorities. We ensure secure transactions and strive to take reasonable care in the protection of information we receive during the course of us rendering services.
FeedsInfo.com and FeedsLearning.com (also referred as "we", "our", "us", "Company" in this document) and its affiliates are committed to protecting your privacy.
By providing us your and/or your family members and/or your dependents information, you hereby (i) consent to the collection, storage, disclosure, processing and transfer of such information for the purposes as disclosed in this Policy and (ii) represent that you have taken the necessary consents from such persons to provide us with such information. You are providing the information out of your free will. You have the option not to provide the data or Personal Information / Sensitive Personal Data or Information (as defined below) sought to be collected if you do not agree with this Policy.
2. Collection of Information and Usage
We may collect certain Personal Information including Sensitive Personal Data or Information (as defined below) from you and/or your family members and/or your dependents while using our Platform or directly from the concerned insurer and / or your employer, if applicable.
Personal Information means any information that relates to or identifies you and/or your family members and/or your dependents and may include name, identity card number, date of birth, employee code, email address, residential address, mobile number, alternate telephone number, etc.
Further, you would be required to give us certain Sensitive Personal Data or Information about you and/or your family members and/or your dependents. Sensitive Personal Data or Information shall mean such Personal Information which consists of information relating to
3 . We inform you that our Platform may collect certain Personal Information and/or Sensitive Personal Data or Information about you and/or your family members and/or your dependents such as service related records, etc.
We understand that the Personal Information and/or Sensitive Personal Data or Information is extremely private to you and/or your family members and/or your dependents and assure you that it will be used only for providing required services as mutually agreed to be rendered by us, and as stated under this Policy.
While using our Platform and for availing of any of our services, you would be required to give us your and/or your family members and/or your dependents Personal Information and/or Sensitive Personal Data or Information. This could be done post login on our Platform after OTP verification of your mobile number and establishing login credentials unique to you.
When you visit our Platform, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city or area you are located within for helping you in selection of right provider for the services you wish to avail. While using our Platform, you may also be required to give us access to few files available on your device. In case you do not want us to use your location for the purposes set forth above, you should turn off the location services. We may use your photo gallery or camera only to facilitate the uploading of documents or files in certain flow but we will not access information without your explicit consent. You have the option not to provide us with consent or to subsequently revoke consent, for our use of your device's camera / file and folders.
On receipt of express consent from the user, we collect certain information limited to user's name, email id and phone number provided by the user while installing and using the Company developed mobile app, we also collect certain non identifiable aggregated consumer-related information of the user from connected devices to create user profile which enable the user to automatically track their info parameters. We do not store any payment details including but not limited to net banking, Credit card or Debit card details.
If you need to access your Sensitive Personal Data or Information, update or correct such information for any reason, you may do so by logging into the Platform and / or writing to us at firstname.lastname@example.org, and your Sensitive Personal Data or Information will accordingly be updated / corrected.
In the event you wish to know the names and addresses of the third parties your Personal Information has been disclosed to, you may request us for such information by writing to us at email@example.com. We will make all reasonable efforts to revert to you within a reasonable period of time, with the information that you require.
5. Purpose for which Personal Information and/or Sensitive Personal Data or Information is collected and processed
We would like to state that we collect Personal Information and/or Sensitive Personal Data or Information that is absolutely necessary and relevant for us to make your experience hassle-free, convenient, smooth and most importantly, safe. This will also help us in providing you with customized services, assist you with all your queries, resolve the issues faced by you, to follow up with you in order to ensure a long, sustained relationship and most importantly to safeguard you from any kind of fraudulent and unlawful usage.
Personal Information and/or Sensitive Personal Data or Information may be collected by us directly from you and/or your family members and/or your dependents for the purpose of providing services, administration of screening and recommendations benefits.
We use data collection methods / mechanisms such as "Cookies" on certain pages of the Platform to help analyse our web page flow and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of "Cookies".
We also use "Cookies" to allow you to enter your password less frequently during a session. Most "Cookies" are "For a Period Cookies", meaning that they automatically expire at the end of period. You are free to decline our "Cookies" if your browser permits you to do so although we recommend strongly that you allow them to ensure you have access to all of our services.
7. Data Storage
All your Personal Information and/or Sensitive Personal Data or Information or records is hosted and/or processed by us at the Company's purchased secure hosting servers.
Your and/or your family members and/or your dependents' Personal Information and/or Sensitive Personal Data or Information or records is retained by us only for the purpose of providing the required services or for historical or statistical or legal purposes and such retention shall be for a period required to fulfill such purposes and / or as required under applicable law.
8. Transfer / Sharing of Information
We respect your privacy and hereby declare that we do not transfer and / or disclose your and/or your family members and/or your dependents' Personal Information and/or Sensitive Personal Data or Information except as under:
9. Advertisements and links to third-party websites
10. Safety Precautions
We have stringent, strong, security measures undertaken to ensure against the loss, misuse or alteration of Personal Information and/or Sensitive Personal Data or Information about you and/or your family members and/or your dependents with us. We shall take all necessary precautions to safeguard your information and protect it from any unauthorized use. We have SSL Certificate issued by trusted certification authority and other safety measures in place to guard your information with us against any theft or unlawful usage or modification thereof. You are advised, however, that internet technology is not 100% safe and you should exercise discretion on using the same.
You hereby confirm to the Company that you have taken necessary consent from your family members and/or your dependents for submission of their Personal Information and/or Sensitive Personal Data or Information with us.
In the event you use the Application to book appointments with any of our affiliates, Service Providers, You authorise Us and/or our affiliates, Service Providers to send to You the booking confirmation, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction, via SMS, Chat, or by voice call on the contact number provided by You at the time of making the appointment. This includes contacting you through information received from other parties. This consent for such further communication includes not limited to clarification calls, marketing and promotional calls for the purpose of providing, processing and administering the Services. You understand that Your personal information may be used for the purpose of contacting You pertaining to Your usage of the Services and further Service improvement purposes.
Right to opt out: The Company respects your privacy considerations and hence provides an option to you, to not provide the Personal Information and/or Sensitive Personal Data or Information sought to be collected. Further, you can also withdraw your consent which was earlier given to the Company, and the same must be communicated to the Company in writing. However, we inform you that on your electing to opt out (as envisaged in this section) or on withdrawal of your consent, the Company may not be in a position to provide you necessary services / benefits for which the Personal Information and/or Sensitive Personal Data or Information was sought to be collected.
You can stop all collection of information by the mobile application easily by uninstalling the mobile application from your device. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application.
Further, you will have the option to not provide your consent, or withdraw any consent given earlier, provided that the decision to not provide consent / withdrawal of the consent is communicated to us at firstname.lastname@example.org.
12. Grievance Officer
The contact details of the Grievance Officer is provided hereunder to address all your queries and grievances in accordance with the Information Technology Act, 2000, and Rules made thereunder.
Email address: email@example.com
If you have any reason to believe that we or any company associated with us has misused any of your and/or your family members and/or your dependents Personal Information and/or Sensitive Personal Data or Information please contact us immediately and report such misuse.
We can address any questions, comments and concerns about our online privacy practices and policy. Please write to our Grievance Officer at the above mentioned email address.
13. Governing rules and law